At Vivid Dhaka, we strive to provide our customers with high-quality products and exceptional service. We understand that there may be instances where you need to cancel an order, return a product, or request a refund. Please review our policy regarding refunds, returns, and cancellations below:

Cancellation Policy:

  1. Order Cancellation: You may cancel your order within 24 hours of placing it. To request cancellation, please contact our customer support team at vividdhaka@gmail.com with your order details.

  2. Cancellation After 24 Hours: Orders cannot be canceled after 24 hours of placement as they may have already been processed for shipping.

Return Policy:

  1. Defective or Damaged Products: If you receive a defective or damaged product, please notify us within 48 hours of receiving the item. We will arrange for a replacement or refund as per your preference.

  2. Incorrect Product: In the event that you receive an incorrect product, please inform us within 48 hours of delivery. We will arrange for the correct item to be shipped to you at no additional cost.

  3. Return Eligibility: To be eligible for a return, the product must be unused, unwashed, and in its original packaging with all tags intact.

  4. Return Process: To initiate a return, please contact our customer support team at vividdhaka@gmail.com within 7 days of receiving the product. Our team will provide you with further instructions on returning the item.

  5. Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect product sent by Vivid Dhaka.

Refund Policy:

  1. Refund Eligibility: Refunds will be issued for eligible returns and cancellations in accordance with our policy.

  2. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

  3. Non-Refundable Items: Certain items such as gift cards are non-refundable.

Contact Us:

If you have any questions or concerns regarding our Refund, Return, & Cancellation Policy, please contact our customer support team at vividdhaka@gmail.com. We are committed to providing you with prompt assistance and ensuring your satisfaction with every purchase.

Thank you for choosing Vivid Dhaka for your clothing, Islamic lifestyle products, and book needs.